|Your Security and Privacy Are Important to Us
Rancheria Enterprises is committed to protecting our customers
privacy. We feel it is important that you fully understand the terms and
conditions under which we use the information we gather from you through
to understand how we will use and protect your personal information. We
will never share your personal information with anyone except as described
in this Policy.
and Use of Information
In general, you can visit our Site without telling us who you are or revealing
any personal information about yourself. In order to better provide you
with numerous products and services, each of our Site collects two types
of information about its visitors: Personally Identifiable Information
and Non-Personally Identifiable Information.
Non-Personally Identifiable Information
When you visit our Site, we may collect some basic Non-Personally Identifiable
Information about you. This information may include information regarding
your operating system, browser software, and IP (Internet Protocol) address.
Non-Personally Identifiable Information is collected in order to provide
you with satisfactory service. We may use the information to detect problems
with our server and to administer our Site. In addition, Non-Personally
Identifiable Information is compiled by us and analyzed on an aggregate
When you place an order, we request that you send us Personally Identifiable
Information. This information lets us know the specifics of who you are
and can be used to identify, contact or locate you. Personally Identifiable
Information may consist of: your name, address, telephone number, email
address, birth date, billing information (credit card number, expiration
date and billing address) and products purchased. We use Personally Identifiable
Information for internal purposes, such as confirming and tracking your
order, subscription or registration, analyzing trends and statistics,
informing you of our new products, services and offers. Personally Identifiable
Information is compiled by us and analyzed on both a personal and an aggregated
To serve you better, we may combine Personally Identifiable Information
you give us online or through our catalogs. We may also combine that information
with publicly available information about you that we may receive from
third parties. We use that combined information to enhance and personalize
your shopping experience with us, to communicate with you about our products
and for other promotional purposes.
We may contract with third-party companies or persons to provide certain
services including credit card processing, distribution, data management,
promotional services, etc. ("Service Providers"). We provide our Service
Providers with the information needed for them to perform these services.
We also ask our Service Providers to confirm that their privacy practices
are consistent with ours.
When you place an order, we require you to provide us with Personal Information.
We use this information to give you a customized experience and to process
the orders that you place with us.
For your shopping convenience, when you place an order, we automatically
establish your own Personal Account where information used in placing
such order (including billing address, email address and telephone number(s)
is saved. Your Personal Account is password protected from third parties.
You may access your Personal Account by requesting your password from
us (go to My Account) and then signing in with that password. Afterward,
you may change your password, edit your Personal Information or request
a password reminder at any time. Our database stores your billing and
delivery information, and will automatically transfer it to the order
form each time you place an order so that you do not have to re-enter
this information when you sign in at subsequent visits.
The recipient phone number, which you furnish to us when you place an
order, is used for delivery purposes. On some occasions, the recipient
may be called to schedule delivery. To maintain our high quality standards,
we will occasionally contact recipients to ensure satisfaction with their
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Cookies: Like many other commercial Site,
our Site may utilize standard technologies called "cookies" and clear
GIFs to collect information about how each of our Site is used. A cookie
is a small data text file, which a Web site stores on your computers
hard drive (if your Web browser permits) that can later be retrieved to
identify you to us. Cookies were designed to help a Web site recognize
a users browser as a previous visitor and thus save and remember any
preferences that may have been set while the user was browsing the site.
A cookie cannot be read by a Web site other than the one that set the
cookie. Cookies can securely store a customers password, personalize
home pages, identify which parts of a site have been visited or keep track
of selections, such as those selected in a "shopping cart." For instance,
cookies allow us to pre-populate (or fill in) an email field with your
email address if you revisit one of our Site and place an order. When
you place an order, we send a cookie to your hard drive to record the
product name, category of product that you ordered, the amount paid, the
order number and any referral codes. No Personally Identifiable Information
is recorded. When you click through to any one of our Site from a promotional
email, our Service Provider may send a cookie to your hard drive recording
your IP address and other related information.
Clear GIFs: Some
of our Service Providers may employ clear GIFs (also known as pixel tags,
single pixel GIFs, web beacons or action tags) for our benefit to help
us measure advertising effectiveness. Clear GIFs help us better manage
content on our Site by informing us of what content is effective. Clear
GIFs are tiny graphics with a unique identifier, similar in function to
cookies, and are used to track the online movements of our users. The
main difference between the two is that clear GIFs are invisible on the
page and are much smaller, about the size of the period at the end of
this sentence. Clear GIFs are not tied to your Personally Identifiable
Information. Our Service Providers may use clear GIFs: (i) in HTML based
emails to determine which emails have been opened by recipients; (ii)
to record when products have been ordered from our Site; and (iii) to
track the visitor traffic on our Site. These clear GIFs allow us to measure
the usage of each of our Site by our visitors and the effectiveness of
certain communications and marketing campaigns. We may also use clear
GIFs in a similar manner in our own emails and on our Site. Clear GIFs
can "work with" existing cookies on a computer if they are both from the
same Web site or advertising company. That means, for example, that if
a person visited "www.companyX.com", which uses an advertising companys
clear GIF, the Web site would match the clear GIFs identifier and the
advertising companys cookie ID number, to show the past online behavior
for that computer. This collected information can be shared with the advertising
company. We may provide such information to our Service Providers but
that information can only be used by our Service Providers for our benefit.
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5. Interactive Tools
Within your Personal Account, you have the option to opt in for our additional
services, which include a personal date reminder service and a free online
address book. We use your contact information so that you may take full
advantage of these interactive tools. You may view, edit or opt out of
these additional services at anytime.
6. Mergers and Acquisitions
In the event of a merger, consolidation, or sale or transfer of all or
substantially all of the assets of Rancheria Enterprises, one
of the assets which would generally be transferred to the purchasing or
new entity is the information we collect from our customers and store
in our customer database. However, the use of this information by any
purchasing or surviving entity would be governed by the terms of this
Policy, as amended from time to time, including any amendment after such
transaction. You, of course, will continue to have the right to opt-out
of sharing your information with third parties.
7. Cooperation with
We will disclose Personally Identifiable Information, after subpoena or
written request, to cooperate with a law enforcement investigation. We
reserve the right to report to law enforcement agencies any activities
that we in good faith believe to be unlawful.
We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order
information as additional protection against the decoding of that information
by anyone other than us. However, despite all reasonable security precautions
and processes, such as password protection, encryption technology, and
use of firewall technology, no data transmission over the Internet can
be guaranteed to be 100% secure. As a result, while we strive to protect
your Personally Identifiable Information, we cannot guarantee or warrant
the security of any information you transmit to or from our Site, and
you do so at your own risk. Once we receive your transmission, we will
take commercially reasonable precautions to protect its security on our
If you open a Personal Account on our website, your password will be your
personal, secret entry code to that Site. When you access your account
information, it is kept on a secure server and a password is needed to
access any account areas. You can change your password as many times as
you like. We recommend that you keep your password in a safe place and
that you always sign off your account and close your browser window once
you have finished your visit. These precautions will help prevent someone
else from accessing your account, especially if you share a computer with
other people or use a computer in a public place such as an Internet café
to Other Web Site
Our Site may contain links to other Web Sites. Privacy policies on such
linked Sites may be different from our Policy. We are not responsible
for the privacy practices and content of these third-party Web Sites.
You access such linked Sites at your own risk. We urge you to follow safe
Internet practices and do not supply Personal Information to these Web
Sites unless you have verified their security and privacy policies.
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We take special care to protect the safety and privacy of children. Our
Site is general audience Site. Consumers making purchases on our Site
must have a valid credit card and be 18 years of age or older. It is the
policy of Rancheria Enterprises not to collect personal information
on any person under the age of 18 and we request that any person under
age 18 not submit any personal information via our Site. Our services
are designed not to gather birth dates (with years) or other personal
information for children under 13.
Trade or Rental of Personally Identifiable Information
We only share Personally Identifiable Information with businesses that
we believe to be reputable and that can provide you with offers and information
that we think will be of interest to you. If you would like to opt-out
of our providing your name and mailing address to third parties, please
follow the procedure outlined in the Opt Out / Modify section below. We
do share Personally Identifiable Information with our floral and gift
distributors for the purpose of fulfilling and delivering your orders.
We may offer free promotional emails and send promotional direct mail
for products and/or services offered on any one or more of our Site or
from businesses that we believe are reputable, as a service to our prior
customers from any of our Site. You have several options for altering
or removing your information from our database at any time: see "Opt Out
/ Modify" section below.
When making purchases with our website your credit card will be authorized
and charged by upon receipt of the encrypted order information. As always,
consumers making purchases must have a valid credit card, be at least
18 years of age or older, and have a good credit standing.
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If you would like to modify or delete your account simply return to our
network, click on the link called "Your Account". Once you have signed
in to your account a menu of options is provided for you to delete or
edit your stored account information.
By shopping at our Site or opening an account with Rancheria Enterprises, you consent to the use of your Personally Identifiable Information
by us in the manner specified in this Policy. We, however, have the option
to change, modify, or add to the terms and conditions of the Policy at
any time. We will inform you of any changes by posting the revised Policy
on our Site. Any customer who does not agree to the revised Policy has
the option to opt-out. The Policy will go into effect on the date posted.
The new Policy will apply to all current and past users of our Site and
will replace any prior policies that are inconsistent.
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